Collaboration Operations Analyst, Makati, NCR (Manila), PH

date: Jan 6, 2019

location: Makati, NCR (Manila), PH

Chevron is one of the world’s leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the position of Collaboration Operations Analyst  located in MakatiNCR (Manila)/Philippines  through January 30, 2019 at 11:59 p.m. (Eastern Standard Time).

Requsition ID#393938

The End User Solutions Asset team supports the enterprise-wide deployment of different platforms and applications (such as SharePoint, Enterprise Search, Yammer, and Project Server) which facilitates collaboration and enhanced productivity that helps to enable Chevron to effectively manage information through its entire lifecycle, as well as improving collaboration within the company and with external partners.   The successful candidate for this position will benefit from learning different technologies within the End User Solutions Asset (EUSA) organization and how it is being utilized throughout the enterprise, as well as broad exposure to multiple business partners across the globe.  EUSA is also one of the first organizations heavily involved in the forefront of Chevron’s shift to the cloud, with the SharePoint Next project in full swing.  This role also offers immersion into EUSA’s operational and change management processes and to strengthen their ITIL/ITSM proficiency.

Responsibilities for this position may include but are not limited to:

•OPERATIONAL: Delivers operational support processes and business solutions for End User Solutions Asset systems specifically Microsoft SharePoint server. Works with supplier groups within ITC such as Commercial Services, server, storage, database and active directory as well as partners and technology suppliers outside of Chevron. Works with security and information protection group to ensure that products remain fully compliant. Interfaces with Information Technology Service Management team in areas of capacity, availability, problem, change, release and configuration management. Understands how products support business functions to ensure that their requirements are satisfied. Operates within service level agreements. Understands and executes the team’s incident, change, release and configuration management processes.

•FUNCTIONAL: Understands the functional direction of the End User Solutions Asset systems within the team’s scope. Operates within team priorities and budgets. Deploys incident free releases, updates and hot fixes into production. Works with other IT function groups for operational support. Works with the Service Desk and business partners to resolve incidents. Participates in the development of recommended practices that are shared and leveraged across teams including OE, project prioritization, project management and asset lifecycle activities. Prioritizes and aligns work tasks balancing team and functional goals. Stays abreast of the Information Management needs of Chevron and provides these as input in Function planning.

•EMBRACE TEAM CULTURE: Works with a diverse group of individuals with a common purpose, always thinking about tomorrow in what we deploy today; collaborating openly, swiftly and often; evolving ourselves and processes and improving technology through rapid iteration. Understands that our vision that our success is directly linked to our commitment to operational excellence.

Required Qualifications:

•Experience of SharePoint 2010 and/or SharePoint 2013/2016 server administration, installation, configuration, maintenance/upgrades, support, and some level of design.

•Experience in supporting SharePoint site collection as a site collection administrator including site design using SharePoint designer,  InfoPath and PowerApp forms

•Infrastructure experience such as active directory, DNS, windows server administration, F5 or other load balancer, SQL, storage, monitoring, and backup devices

•Experience in using an incident management tracking system like Remedy

•Excellent Communication Skills in both oral & written.

•Excellent customer focus and results-orientation

•Flexible schedule to provide 24×7 on call support

•Demonstrated analytical/problem solving skills to independently troubleshoot and resolve issues.

•Strong analytical / problem solving / troubleshooting skills.

•Understanding of Azure and other Cloud services.

•Familiar with software development methodologies (e.g. DevOps, Prototyping, AGILE/Scrum, etc).

•Ability to work with multiple teams and influence/drive to deliver results

•Effectively execute support responsibilities while adhering to all applicable policies and documentation.

•Encourage cooperation and teamwork across organizations, functions, and within teams in a geographic location

•Committed to excellence and strives to continually improve.

•Timely completion of project and support tasks.

•Communicates in a clear, concise, understandable manner both orally and in writing.

•Ability to create clear and concise process documentation that presents information simply and accurately.

•Builds and maintains good relationships with customers. Understands business requirements and recommends appropriate IT solutions.

Preferred Qualifications:

•Knowledge on other programming languages such as VB, .net, C#

•Basic knowledge of PowerShell scripting using Client Side Object Model and SharePoint Online Patterns and Practices

•Experience in supporting Office 365 applications such as One Drive for Business, Microsoft Teams, Stream, Flow

Relocation Options:

Relocation will not be considered.
International Considerations:

Expatriate assignments will not be considered.
Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Regulatory Disclosure for US Positions:

Chevron is an Equal Opportunity / Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Review federal laws protecting equal rights for applicants and employees (EEO is the Law)

Chevron participates in E-Verify in certain locations as required by law.

For more information about E-Verify please click on a link below.

E-Verify Poster (English) or E-Verify Poster (Spanish)

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Chevron works to meet the world's growing demand for energy by exploring for oil and natural gas; refining and marketing gasoline; producing chemicals and more.
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