M&C Operational Excellence Leader – Europe, Italy; Milan

  • GE Oil & Gas
  • Experienced
  • Posted 10/29/2018 12:58:10 PM
  • 3099086
  • Job Function: Services
  • Business Segment: Oil & Gas Measurement & Controls
Location(s): Italy; Milan
Role Summary:The Operational Excellence Leader will be responsible for driving integrated performance across revenue, cost, and risk, with focus on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization.
Essential Responsibilities:She or He will run the daily activities related to creating and maintaining the right set of execution metrics for and build a set of KPIs to optimize execution delivery to sustain and enable the double-digit growth of the business. The candidate will also have to drive horizontal initiatives to enable growth, such as ServiceMax implementation, Installed Base platform, others. This is a key role in our organization. She or He will be part of the Service Leadership team and report directly to the Europe and RCIS Service Director.

  • Drive the operating rhythm and consolidate data for execution KPIs, pacing of orders, sales and profitability with the Service Directors
  • Drive execution quality and productivity
  • With support from the Service Directors, ensure proper measurement of productivity performance by making visible and according to the business standards the metrics of resources utilization and other service effectiveness metrics developed by the business.
  • Act as reference point of key execution platform such as ServiceMax for the region directors and ensure harmonization of data, accuracy and proper utilization by the service team, providing training, feedback and troubleshooting when needed.
  • Interface with Finance and Service Directors to ensure proper execution of compliance tasks and ensure proper updates that affect the business results in terms of revenue recognition, profitability and reporting quality
  • Lead the inputs from the region in creating communication updates of progress and challenges to the workforce, leadership and other audiences that might be affected by Services performance.
  • Ensure proper process harmonization across Product Lines to facilitate collaboration, resource sharing and consistent performance in terms of our key metrics.
  • Support development of yearly plans of resources, growth, cost trends and productivity goals.
  • Interface with HR, Labor Relations and Service Directors to ensure compliance with Legal Requirements and Labor Laws


  • MSc Degree in Economics, Finance, Engineering or equivalent knowledge or work experience
  • Candidate with other background focused operations and process improvements are welcome
  • Significant experience in Operations, preferably Service
  • Experience with commercial activities, processes development and relevant exposure to Services and Customer Service Management
  • Strong oral and written communication skills. Strong interpersonal and leadership skills
  • Accurate on providing information and with very good ability to articulate data evaluation
  • Insightful analysis, can provide opinion and direction based on data and trends
  • Demonstrated ability to lead programs / projects
  • Demonstrated ability in Change management
  • Ability to document, plan and execute program
  • Possess initiative, drive and motivation to drive change, collaboration and team engagement
  • An enthusiastic leader that engages diverse teams towards the organization strategy and drive morale, can do attitude and winning spirit
  • Fluent in English plus additional language among Italian, French, Spanish, German
  • EU Work Permit
  • Desired Characteristics:
    • MBA from accredited business school
    • Proven ability to lead horizontally and influence teams outside of formal authority and reporting lines
    • Six Sigma Green or Black Belt
    • Strong business analysis, problem solving, and strategy development skills
    • Exposure to, or experience in business development activities
    • Possess good understanding of how the team integrates with other teams in accomplishing common objectives
    • History of building successful teams
    • Strong oral and written communication skills
    • Flexible and adaptable style, capable of pivoting based on changing industry and/or team needs
    • We are looking for a person with can do attitude and strong ambition to grow in the company
    • Expertise in SFDC Management and Reporting
    • Expertise in ServiceMax incl. Reporting, Troubleshoot
    • Advanced skills in MS Excel
    • Project management knowledge
    • Working knowledge of relevant regulations
    • About Us:GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
    • Locations:Italy; Milan


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